All requests for return of products must be authorized by our Customer Care department prior to returning goods. Please contact us at (808) 691-9973 or click
here to initiate the return process. Once the return has been approved by our Customer Care team, please read below for instructions on preparing to return an item.
WARRANTY COVERED EQUIPMENT AND SUPPLIES
Please contact the manufacturer directly for all warranty related issues. You may call us in the event that you need a manufacturer’s number or for support.
All requests for return of products must be authorized by our Customer Care department prior to returning goods.
Medical devices are non returnable once removed from the original packaging.
Formula is non returnable.
RETURNS FOR DEFECTIVE MERCHANDISE
Please call us immediately at 1-808-691-9973 or email us at firstname.lastname@example.org to report receipt of damaged goods.
REPORTING A SHORT SHIPMENT
Please inspect all items carefully. In order for a credit to be issued, shortages must be reported within three (10) days of receipt.
PREPARING TO RETURN YOUR ITEM
Carefully repack all items in the original manufacturer’s packaging. **Items not received in new re-salable condition cannot be credited.
Reference your order number.
A prepaid return shipping label will be provided within 24 hours and the item(s) will need to ship to:
Attn: Returns Department
3049 Ualena St. Ste 101
Honolulu, HI 96819